For returns, warranty claims and product issues, proof of purchase will usually be needed. This can be an online order confirmation, till receipt or other valid purchase record.

Yes. For damaged, faulty or missing-part issues, please upload clear photos of the product, the issue and the packaging where relevant.

You can call for general help, but returns, product issues and warranty cases are best submitted through the support form so all details and images stay together.

Your enquiry will be sent to the relevant team. If more information is needed, we’ll reply in the same support thread so everything stays organised.