Returns

Products purchased from this Website may be returned for a full refund (excluding the delivery cost) up to 14 days after dispatch, subject to the terms and procedures below:

  • Please e mail us promptly at accounts@viewgardencentre.co.uk with details of the product(s) you intend to return and the reason(s) for the return. This will help us to process your Return more efficiently.  Please note you must receive confirmation from us of a returns number to be attached to the parcel before sending the item(s) back to us.  We cannot accept any returns without being notified first by email and then issuing a returns reference number. 
  • The returned products must be in resalable condition. Not worn/used or washed and in the original packaging without any visible signs of wear and tear or usage or any marks or stains.  With regards to any product that comes in parts this also means it must not have been in part or fully built/assembled.  You can of course open the packaging to look at your products but please do so carefully because you will need to re-use the packaging if you make a return. 
  •  Proof of purchase must be provided with your returned product, a copy is enclosed with your delivery.
  • You are fully responsible for the cost and risk of the return shipping and we cannot be held responsible for goods lost or damaged in transit. For your own protection we strongly recommend that you use a recorded/tracked delivery service with sufficient insurance to cover the replacement value of the goods.

 Please send your returns to:

Returns Department View Garden Centre
Old Chelmsford Road
Rawreth
Wickford
Essex
SS11
United Kingdom

If you have complied with these terms, we will credit the card we have on file for you (for the purchase price of the products but not for the delivery costs) within 10 working days of receiving the returned products in the required condition. It may then take your card company a few days to process the credit. If the original payment was made via Paypal we will credit the Paypal account that the order was placed on.

If the product is not returned in a resalable condition as described above we will not provide a refund and will contact you to arrange re-delivery back to you at your cost.


Our Returns policy does not affect your statutory rights or your legal rights under the Distance Selling Regulations

 

Exchanges

For exchanges, please follow the Returns Procedure outlined above and re-order the alternative product that you require. The above terms and procedures will apply and you will be fully responsible for the cost and risk of the return shipping. You will also have to pay for the delivery charge of the new product(s) as if you were placing a new order.

Defective Products

Upon delivery of your goods, you must inspect them for damage, then sign to confirm they are in a satisfactory condition. If you believe the goods are damaged in any way then you should refuse the delivery.

If you chose to accept delivery and the product is damaged you will not be able to return the product and we will not be able to refund against your order.

If the goods are returned to us following refused delivery and upon inspection they are not deemed to be damaged then the product cost will be refunded minus the return delivery charge. 

If you take delivery of a product that due to manufacturing defect is deemed faulty then you should advise us within 24 hours of receipt of the goods via email with photographs of any fault, When the goods are received back and inspected we will liase with the manufacturer to arrange a refund or replacement. We cannot however, accept an item returned as defective if the appropriate product care instructions have not been followed or if the damage caused to the product is due to wear and tear or misuse.

It is your responsibility to ensure the product is adequately packaged prior to return.  Please note, we cannot accept any responsibility for damage caused in transit due to inadequate packaging.

If you consider an item to be defective, please follow the Returns procedure above.

If we agree that the item is defective we will at our discretion repair, replace or offer a refund and pay the reasonable return delivery charge you have incurred.

If in our reasonable opinion the product is not defective, we will notify you in writing. We will not provide a refund and will contact you to arrange re-delivery back to you at your cost.

Incorrect Deliveries

If we failed to deliver the correct product please notify us immediately upon receipt and return the incorrect products to us following the Returns procedure above. Upon receipt, we will dispatch the correct products, if available at our cost and will refund the reasonable return postage charges you have incurred.

If you have any questions or are unclear about any part of ours Returns Policy please don’t hesitate to e mail us at accounts@viewgardencentre.co.uk

Your Right to Cancel (UK/EU Consumers only)

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods. 
If you decide to cancel your order, you must notify us of your decision in writing within seven working days following your receipt of the products. You must take reasonable care of the products and promptly return them to us in accordance with the Returns procedure (above) at your cost. The returned products must be in resalable condition. Not worn or used or washed and in the original packaging without any visible signs of wear and tear or usage or any marks or stains.  You can of course open the packaging to look at your products but please do so carefully because we will need to re-use the packaging if you decide to cancel.

Proof of purchase must be provided with your returned product, a copy is enclosed with your delivery

You are fully responsible for the cost and risk of the return shipping and we cannot be held responsible for goods lost or damaged in transit. For your own protection we strongly recommend that you use a recorded/tracked delivery service with sufficient insurance to cover the replacement value of the goods.

Refunds for orders cancelled under these Regulations will be processed in accordance with our returns procedure.This is not intended to be a full statement of all your rights under the Distance Selling Regulations.

Making a complaint

We welcome feedback to help us improve the service we offer.  If you have any complaint regarding any aspect please contact us at accounts@viewgardencentre.co.uk. We will respond to all complaints within 5 working days and will keep you informed as we deal with your complaint.